Account Manager, Dealer Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for dealer leadership and OEM field representatives.

• Foster trusted relationships to enhance customer loyalty and strategic alignment.

• Perform proactive business reviews, provide executive updates, and maintain ongoing communication touchpoints.

• Manage renewal preparation, negotiation strategies, and contract execution for assigned accounts.

• Identify accounts at risk and collaborate on recovery strategies.

• Convey ROI value stories linked to customers’ operational objectives.

• Formulate annual and quarterly account plans that address goals, product adoption, expansion opportunities, and risk mitigation.

• Drive revenue growth through cross-selling and upselling of DMS, CRM, Service, and Marketing modules.

• Collaborate with Solution Performance Managers and subject matter experts to enhance product adoption and utilization.

• Align engagements with dealership objectives including service throughput, lead conversion, scheduling, marketing ROI, and customer retention.

• Convert performance insights into actionable account strategies.

• Monitor product usage, customer satisfaction, support ticket trends, and performance KPIs.

• Develop action plans for red/yellow customer health indicators.

• Engage with cross-functional teams to address escalations, integration issues, and workflow gaps.

• Work alongside Customer Success, Product, Support, Professional Services, and Marketing teams.

• Share field insights on product enhancements, competitive challenges, adoption barriers, and dealer operational requirements.

• Travel 60–75% based on territory size and dealer visit obligations.

⛳️ Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.

• Strong comprehension of dealership workflows across fixed operations, variable operations, CRM, and marketing.

• Proven experience managing a customer book of business, with responsibility for retention and expansion.

• Outstanding communication, relationship-building, and presentation abilities.

• Capability to analyze data and convert insights into customer recommendations.

• Preferred: Experience with automotive DMS, CRM, Fix Ops Service Scheduling/Inspection, and Marketing platforms.

• Preferred: Background in dealership operations (BDC, service lane, sales management, or digital marketing).

• Preferred: Familiarity with OEM programs, certification requirements, and compliance standards.

• Preferred: Proven success using account planning methodologies, such as plan-on-a-page, mutual success plans, and health scoring frameworks.

🏝️ Benefits

• Equal opportunity employment and adherence to all relevant federal, state, and local fair employment practices laws.