Account Manager – DC Territory

This is a fully remote position, open to applicants in Washington.

📋 Description

• Deliver customer-oriented field client service while collaborating with colleagues at Guardant Health for comprehensive account management.

• Support the operationalization of healthcare professional (HCP) requests and facilitate prompt sample collection for Guardant Health tests within current client accounts.

• Utilize company resources and tools to address customer order and reporting issues alongside GH Client Services.

• Partner with field sales teams to further the company's goals and objectives.

• Cultivate and nurture relationships with both existing and prospective customers to align Guardant Health's capabilities with the needs of customers and patients.

• Assess the commercial landscape within assigned accounts to identify trends and relay customer insights to GH leadership.

• Ensure that team objectives are achieved.

• Collaborate compliantly with individuals across various departments.

• Adhere to Guardant Health's Compliance, Privacy, Business Conduct policies, and Standard Operating Procedures (SOPs).

• Embody and represent the culture of Guardant Health to both external and internal stakeholders.

⛳️ Requirements

• 0-3 years of experience in customer service or sales.

• Prior experience in diagnostic, medical device, biotech, or pharmaceutical settings is advantageous.

• Capability to engage in a consultative approach that aligns client needs with Guardant Health's offerings.

• Proficient in communicating and presenting effectively at all organizational levels.

• Ability to work autonomously, communicate proactively, manage several projects, and prioritize daily tasks while meeting critical deadlines.

• Exceptional customer service abilities.

• Excellent strategic account planning skills.

• Strong listening and problem-solving capabilities.

• Capacity to manage sensitive information and uphold a high level of confidentiality.

• Outstanding communication and presentation skills.

• Must possess strong proficiency in all Microsoft Office applications, especially Excel and PowerPoint.

• Ability to foster and utilize cross-functional relationships to achieve work objectives.

• Capability to work effectively with limited direction from or interaction with a manager.

• Skills in problem-solving, decision-making, and technical learning.

• Strong administrative capabilities and the sophistication to manage business operations in complex environments.

• Exhibit Guardant Health's Values by acting with integrity, respect, trust, and maintaining a positive attitude while understanding the dynamics of organizational growth and change.

• Regular travel within the territory is required.

• Residency within the assigned territory is mandatory.

• Show curiosity, sound judgment, and the ability to critically assess and responsibly utilize AI-enabled tools in compliance with company policies, ethical standards, and regulatory guidelines.

• Background screening, including a criminal history check, is required.

🏝️ Benefits

• Base salary range of $77,200–$106,150.

• Hybrid work model with defined onsite and remote workdays for eligible employees.

• Reasonable accommodations available for candidates with disabilities, long-term conditions, mental health challenges, or sincerely held religious beliefs.