Account Manager, Corporate

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture three-dimensional relationships with customers and key stakeholders.

• Act as the primary contact for incoming inquiries, proactive engagement, relationship updates, and discussions regarding renewals.

• Maintain and expand the customer base.

• Work collaboratively with Account Executives to pinpoint and chase growth opportunities.

• Enhance retention rates across the entire portfolio of clients.

• Promote the adoption of AlphaSense solutions across existing client business units.

• Surpass monthly, quarterly, and yearly revenue targets.

• Identify revenue risks and take action to mitigate churn.

• Predict retention rates effectively.

• Gain a comprehensive understanding of client businesses, roles, projects, and performance metrics.

• Foster relationships that position AlphaSense as a trusted business partner.

• Conduct business reviews with key stakeholders.

• Engage in proactive outreach with relevant materials and insights.

• Serve as a visible presence within client environments through floor walks and lunch-and-learns.

• Represent AlphaSense to clients and advocate for client needs within AlphaSense.

• Collect client success stories and product feedback to inform product development, marketing, and sales strategies.

⛳️ Requirements

• Proven track record in managing and developing relationships with Fortune 1000 clients.

• Strong skills in relationship management both internally and externally.

• Solid understanding of business principles.

• Dedication to implementing effective processes and strategies.

• Inherent intellectual curiosity and ability to learn and adapt swiftly.

• Knowledge of best practices for client engagement in a SaaS setting.

• Outstanding oral, written, and presentation capabilities.

• Ability to simplify and clarify complex issues.

• Previous experience in the Energy & Industrials sector is not mandatory.

🏝️ Benefits

• Performance-based bonus.

• Equity opportunities.

• Comprehensive benefits program.