Account Manager – Corporate

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and maintain three-dimensional relationships with customers and key stakeholders.

• Act as the primary contact for corporate clients regarding inbound inquiries, outbound engagement, relationship updates, and discussions about renewals.

• Retain and expand the existing customer base.

• Collaborate with Account Executives to uncover new business opportunities and enhance AlphaSense’s presence within client accounts.

• Optimize retention rates across the portfolio of business.

• Encourage the adoption of AlphaSense solutions in various business units to surpass monthly, quarterly, and annual revenue targets.

• Identify at-risk revenue to mitigate churn.

• Predict retention rates effectively.

• Comprehend client business structures, roles, responsibilities, projects, and performance metrics.

• Foster relationships that position AlphaSense as a business partner instead of merely a vendor.

• Conduct business reviews with key stakeholders.

• Engage in proactive outreach with pertinent materials and information.

• Maintain a physical presence with clients through activities like floor walks and lunch-and-learn sessions.

• Represent AlphaSense to clients and advocate for clients within AlphaSense.

• Gather client value stories and product feedback, circulating them internally to aid product development, marketing, and sales.

⛳️ Requirements

• Exceptional ability to establish rapport with new individuals.

• Proven track record in managing and enhancing relationships with Fortune 1000 clients.

• Proficiency in both internal and external relationship management.

• Strong business acumen.

• Dedication to efficient processes and strategies.

• Natural intellectual curiosity.

• Capacity to learn and adapt swiftly.

• Knowledge of best practices for client engagement in a SaaS environment.

• Grit, strong work ethic, initiative, enthusiasm, and commitment.

• Outstanding oral, written, and presentation skills.

• Ability to simplify and articulate complex issues clearly.

🏝️ Benefits

• Performance-based bonus.

• Equity.

• Comprehensive benefits program.

• AlphaSense does not require candidates to pay for job applications, equipment, or training.