Account Manager – Commercial Lines

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the comprehensive relationship management for small commercial accounts.

• Offer strategic guidance on coverage, risk management, and business requirements.

• Act as the primary contact for clients, addressing their inquiries effectively.

• Advise clients on changes in coverage, contractual obligations, policy exclusions, and exposures.

• Create customized insurance plans that meet the specific needs of clients.

• Function as a field underwriter and authorized representative of insurance carriers to evaluate and secure coverage.

• Manage the renewal remarketing process to promote high account retention rates.

• Supervise client proposals, submissions, loss assessments, risk evaluations, quotes, and policy management.

• Communicate various billing and invoicing options to clients.

• Prepare insurance summaries, schedules, binders, certificates, policies, and endorsements.

• Assist clients with initial claims reporting and facilitate carrier responses and claim resolutions.

• Conduct policy reviews during renewals and audits, ensuring accuracy and implementing necessary corrections.

• Evaluate cancellation requests and strive to retain client accounts.

• Stay updated on developments in the insurance industry, including products, legislation, coverage options, and technology.

• Suggest process enhancements to improve efficiency.

• Integrate proprietary AI solutions and other innovative technologies into the service delivery process.

• Undertake additional projects, responsibilities, and tasks as assigned.

⛳️ Requirements

• A Property and Casualty License from the state of domicile is mandatory and must be kept current.

• High School Diploma or equivalent qualification is required.

• A minimum of 5 years of account management experience in the insurance sector, specifically focusing on commercial lines of coverage.

• Bilingual capability (Spanish/English) is advantageous or essential in specific locations.

• Strong analytical and mathematical abilities are necessary.

• Proficient PowerPoint and presentation skills for both in-person and teleconference/webinar contexts.

• Comprehensive understanding of advanced commercial lines of coverage.

• Exceptional written and verbal communication abilities.

• Proficiency in Microsoft Office, particularly Excel and Word.

• Computer literacy and aptitude for learning new software applications.

• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting protocols.

• A valid driver's license is required.

• Willingness to travel to client locations as needed.

• Reliable transportation is essential.

🏝️ Benefits

• Competitive salary.

• Family health and wellness programs.

• 401K retirement plan.

• Employee assistance programs.

• Paid time off for personal days.

• Paid holidays throughout the year.

• Opportunities for career advancement and professional development.

• Discretionary annual incentive program, subject to program guidelines and individual and organizational performance.