Account Manager, Commercial – EMEA

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Manage relationships with current customers throughout the EMEA region

• Handle renewals and recontracting processes

• Identify new teams, use cases, and workloads within existing customer accounts

• Present new fal models and capabilities

• Oversee the entire contract lifecycle from initial outreach to negotiation, signing, and execution

• Coordinate reviews for EU legal, security, and Data Processing Agreements (DPA)

• Communicate fal's impact, usage, and return on investment through regular business reviews

• Focus on a diverse portfolio of smaller usage-based accounts as well as larger strategic clients

• Ensure accurate forecasting and maintain Salesforce records

• Collaborate with US-based teams during overlapping hours

• Adhere to and enhance account-management processes tailored for EMEA markets

⛳️ Requirements

• Minimum of 3 years in SaaS account management, renewals, or customer success with a focus on quotas or retention targets

• Proven experience managing customers across multiple EMEA countries

• Strong skills in negotiation, deal structuring, and contract management, including legal and security assessments

• A history of expanding accounts by identifying new workloads and negotiating commercial terms

• Excellent communication skills; capable of building trust with both engineers and executives

• Ability to manage a large renewal portfolio across different time zones

• Professional fluency in English

• Proficient in Salesforce

• Background in AI platforms, cloud, or data infrastructure is a plus

• Experience with consumption or usage-based pricing is desirable

🏝️ Benefits

• Competitive cash compensation, paid in USD

• Equity offerings

• Opportunities for regular travel to customer sites across EMEA and to our headquarters in San Francisco, with expenses covered

• Team events and offsite gatherings

• Engaging and challenging work with ample opportunities for professional growth