Account Manager, College Sales

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• Manage relationships with faculty, decision-makers, and stakeholders across a range of accounts.

• Gain an understanding of customers' curricula, purchasing procedures, and organizational priorities.

• Monitor account health and proactively identify and mitigate renewal risks.

• Discover opportunities to enhance customers' engagement with Macmillan Learning products and collaborate with Sales on larger initiatives.

• Relay customer feedback, competitive insights, and higher education market trends to Sales, Product, Marketing, and Customer Success teams.

• Collaborate with Customer Success and Support to ensure customers effectively utilize and derive value from adopted products.

• Align priorities, risks, and commitments among Sales, Customer Success, Support, Marketing, and Product teams.

• Conduct internal reviews for complex or strategically significant accounts.

• Maintain precise account plans, CRM information, and forecasts.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of experience in account management, customer success, sales, relationship management, or a similar customer-facing position.

• Proven ability to establish and nurture relationships with multiple stakeholders simultaneously.

• Excellent communication, presentation, organizational, and time-management skills.

• Experience handling multiple accounts, priorities, and deadlines concurrently.

• Strong business acumen and problem-solving capabilities.

• Proficient in using data and customer insights to inform decisions and set priorities.

• Experience working collaboratively across various teams.

• Ability to multi-task and maintain focus in an open office environment.

• Willingness to work over 40 hours per week as necessary.

🏝️ Benefits

• Remote, work-from-home position.

• Equal Opportunity Employer.