Account Manager, College Sales

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Manage relationships with faculty, decision-makers, and stakeholders within a designated portfolio of accounts.

• Establish trust and gain insights into customers' curricula, purchasing processes, and organizational priorities.

• Monitor account health, recognize renewal risks, and take proactive measures.

• Discover opportunities to enhance customers' utilization of Macmillan Learning courses, departments, and products.

• Collaborate with Sales on larger business opportunities.

• Relay customer feedback, competitive insights, and shifts in the higher-education market to Sales, Product, Marketing, and Customer Success teams.

• Work alongside Customer Success and Support to ensure customers effectively use and gain value from adopted products.

• Align priorities, risks, and commitments among Sales, Customer Success, Support, Marketing, and Product teams.

• Facilitate internal reviews for complex or strategically significant accounts.

• Keep account plans, CRM data, and forecasts up to date.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of experience in account management, customer success, sales, relationship management, or another customer-focused role.

• Proven ability to establish and nurture relationships with multiple stakeholders simultaneously.

• Excellent communication, presentation, organizational, and time-management skills.

• Experience in managing several accounts, priorities, and deadlines at the same time.

• Strong business acumen and problem-solving capabilities.

• Ability to utilize data and customer insights to inform decisions and set priorities.

• Experience in collaborative work across various teams.

• Capability to multitask and maintain focus in an open office environment.

• Willingness to work over 40 hours per week as necessary.

🏝️ Benefits

• Remote, work-from-home opportunity.

• Equal Opportunity Employer.

• Commitment to a diverse and inclusive workplace.