Account Manager, Client Strategy – Integrated Marketing

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Develop a comprehensive understanding of assigned client accounts, encompassing businesses, stakeholders, active workstreams, priorities, and completed work.

• Take ownership of and maintain client status documentation, which includes deliverables, owners, decisions, risks, dependencies, and next steps.

• Manage account bandwidth and resource trackers effectively.

• Oversee project timelines and monitor milestones, dependencies, approvals, and handoffs.

• Create and administer project tickets in platforms like Jira, Asana, and others.

• Keep account documentation and file structures organized.

• Coordinate efforts among creative, content, paid media, marketing operations, and various internal teams.

• Prepare agendas and materials for regular client status meetings.

• Lead recurring client status meetings when necessary.

• Convert directives from account leadership and subject matter experts into briefs, tickets, timelines, and actionable next steps.

• Document and track client feedback and approvals within project workflows.

• Identify gaps in information, deadlines, resource limitations, dependencies, and obstacles, and facilitate resolutions.

• Notify account leadership of any concerns regarding scope, timing, and resources.

• Ensure that deliverables meet internal review and quality-control standards.

• Follow up with internal stakeholders to uphold commitments and advance projects.

• Enhance account management systems, templates, documentation, and workflows.

• Utilize AI to optimize administrative tasks, summarize meeting notes, enhance documentation, support briefings, organize account knowledge, and improve account management processes.

⛳️ Requirements

• 4–6+ years of experience in account management, project management, marketing operations, agency operations, or a similar field.

• Prior agency experience is preferred.

• Proven ability to coordinate multiple concurrent projects, timelines, stakeholders, and deliverables.

• Excellent project management and organizational capabilities.

• Experience in creating and maintaining status documents, project plans, timelines, resource or bandwidth trackers, and other operational tools.

• Familiarity with project management and ticketing systems such as Jira, Asana, Wrike, Trello, Monday.com, or equivalent platforms.

• Working knowledge of digital and integrated marketing, including familiarity with paid media, content, social media, email, marketing automation, creative processes, and web marketing.

• B2B technology experience is preferred.

• Strong written and verbal communication abilities.

• Exceptional attention to detail and commitment to follow-through.

• Capability to independently prioritize and handle a high volume of work.

• Strong problem-solving abilities and a willingness to take ownership of tasks.

• Demonstrated experience with AI tools in a professional context and an interest in exploring new AI applications for account management and agency operations.

🏝️ Benefits

• Competitive PTO.

• Employee health, vision, and dental insurance.

• Company 401(k) program.