Account Manager, Client Development – Renewals

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a portfolio of current accounts, focusing on renewal retention and expansion targets.

• Discover opportunities and lead consultative upsell/cross-sell discussions within the SentinelOne product range.

• Collaborate with Customer Success Managers (CSM) and Sales Engineers (SE) to develop multi-year growth account plans.

• Oversee the entire renewal process, which includes quoting, negotiation, and ensuring timely closure.

• Ensure predictable renewal schedules and accurate forecasting.

• Recognize churn and downgrade risks by analyzing deployment health, usage patterns, support indicators, and customer feedback.

• Implement save strategies for accounts at risk, in collaboration with CSM, Support, and leadership teams.

• Maintain precise forecasts for renewal and expansion pipelines.

• Keep Salesforce and CPQ/quoting tools updated and accurate.

• Structure and finalize deals utilizing approved pricing and quote automation tools.

• Work closely with CSMs, AEs, SEs, Channel/MSSP partners, Product teams, and the wider organization.

• Relay customer insights regarding product performance, challenges, and potential opportunities.

⛳️ Requirements

• 3 to 5 years of experience in renewals, account management, or customer-facing sales roles, with a focus on upsell/cross-sell closing, preferably in SaaS or cybersecurity.

• Proven success in meeting or exceeding quotas, including achieving net revenue retention above 100% within your own accounts.

• Demonstrated experience in executing consultative upsell/cross-sell strategies and capitalizing on whitespace within an established customer base.

• Experience in managing conversations with multiple stakeholders and negotiating with senior or economic decision-makers.

• A risk-aware approach to identifying signals of churn or downgrades.

• Strong discipline in forecasting and maintaining CRM hygiene.

• Practical experience with Salesforce and CPQ/quote tools.

• Excellent communication and organizational skills, with an inquisitive nature about customer use cases and the product.

• Familiarity with Channel/MSSP or 2-tier go-to-market models is advantageous but not essential.

🏝️ Benefits

• Restricted Stock Units (RSUs)

• Employee Stock Purchase Plan (ESPP)

• Flexible time off

• Paid company holidays and sick leave

• Gender-neutral parental leave

• Grandparent leave

• Medical, dental, and vision insurance

• 401(k) retirement plan with company matching

• Life and disability coverage

• Health and dependent care Flexible Spending Account (FSA)

• Voluntary benefits such as hospital, accident, and critical illness insurance

• Employee Assistance Program (EAP)

• ARAG pre-paid legal services

• Nationwide pet insurance

• Cancer Care program

• Global business travel medical insurance

• Home office allowance

• Mobile phone reimbursement

• Wellness coaching

• Wellness/gym reimbursement

• Fertility assistance coverage

• Adoption and surrogacy reimbursement