Account Manager – Chronic Disease Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Propel profitable sales growth and enhance ZEISS's market presence within a designated territory.

• Cultivate strategic relationships with ophthalmologists, optometrists, clinics, hospitals, and various healthcare stakeholders.

• Formulate and implement annual business plans for the territory and account-specific growth strategies.

• Identify and pursue emerging business opportunities.

• Analyze performance within the territory to optimize revenue and market share.

• Oversee the entire sales cycle from prospecting to implementation, installations, and post-sale support.

• Conduct customer meetings, deliver sales presentations, and perform product demonstrations and evaluations.

• Create proposals and recommendations that align with customer goals.

• Maintain the sales pipeline and generate sales forecasts and revenue projections.

• Educate healthcare professionals and support staff on product applications and optimal practices.

• Assist in product implementation and customer onboarding.

• Develop strategic account plans and evaluate equipment footprints, technology usage, replacement cycles, and business requirements.

• Monitor competitor activities, market dynamics, emerging technologies, and industry trends.

• Lead or engage in RFPs, RFQs, tenders, contract negotiations, and implementation tasks.

• Support product launches, promotional campaigns, customer education initiatives, conferences, trade shows, and marketing efforts.

• Collaborate with Marketing, Clinical Applications, Customer Care, Service, Finance, Sales Administration, and associated business units.

• Assist in the onboarding and development of newly hired Account Managers as needed.

• Maintain customer, pipeline, and opportunity data utilizing Salesforce.

• Complete activity reports, sales forecasts, expense reports, and other necessary documentation.

• Aid in customer orders, delivery coordination, and problem resolution.

• Ensure compliance with company policies, quality standards, regulatory requirements, ISO processes, provincial and federal laws, and ZEISS ethics standards.

⛳️ Requirements

• Bachelor's degree in Science, Health Sciences, Life Sciences, Business, or a related field, or a comparable combination of education and experience.

• Proven experience managing a geographic sales territory and meeting revenue targets.

• Experience in presenting, negotiating, and fostering relationships with healthcare professionals.

• Familiarity with supporting RFPs, RFQs, tenders, or healthcare procurement processes.

• Skilled in using CRM systems, preferably Salesforce.

• Knowledge of ophthalmic technologies, chronic disease management solutions, or related healthcare products.

• Three to five (3-5) years of sales experience or relevant field experience.

• Strong capabilities in prospecting, account development, and territory planning.

• Proven ability to identify and leverage growth opportunities.

• Exceptional skills in relationship-building and stakeholder management.

• Consultative sales approach focused on long-term customer success.

• Outstanding presentation, communication, and negotiation abilities.

• Capability to effectively communicate clinical, technical, and business information.

• Strong analytical skills with the ability to interpret market, customer, and sales data.

• Proficient in developing strategic business recommendations and account plans.

• Proficient with Salesforce CRM and Microsoft Office applications.

• Excellent organizational and time management skills.

• Ability to safely operate a motor vehicle and possess a valid motor vehicle license.

• Must be fluent in French and English.

• Extensive travel required by car and/or air; willingness to travel domestically and internationally for training, meetings, exhibit support, and coverage beyond the assigned territory.

• Ability to lift up to 80lbs.

• A valid driver's license and satisfactory driving record are required.

• Evening and weekend work may be necessary.

• Product demonstrations may necessitate weekend work and frequent travel.

• The company may relocate employees to different locations as requirements evolve.

🏝️ Benefits

• Medical

• Vision

• Dental

• RRP

• Employee Assistance Program

• Paid time off including vacation, personal days, and sick leave