Account Manager, Channel Success

This is a fully remote position, open to applicants in Alabama, +40 more states.

📋 Description

• Oversee new business opportunities from small partners and MSPs, which includes deal registration, partner communication, and internal follow-up.

• Take charge of the post-sales lifecycle for channel-sourced customer accounts, assisting with onboarding, renewals, expansion opportunities, licensing, and continuous partner success.

• Act as the primary contact for end-user customers at Patch My PC while coordinating with originating partners on renewals, upgrades, deal registration, and other commercial activities.

• Collaborate with the Partner Development Manager on strategies for renewals, expansion opportunities, and partner engagement.

• Establish trusted relationships with partners and customers through timely communication and proactive support.

• Keep precise CRM records for device counts, renewal dates, partner tiers, and partner attribution.

• Identify adoption signals, health indicators, and satisfaction feedback to enhance account strategy.

• Assist Strategic Partners with their end customers, advancing opportunities and ensuring successful customer outcomes.

⛳️ Requirements

• A minimum of 3 years of experience working with channel partners, MSPs, resellers, or distributors in roles such as account management, channel sales, partner management, or similar.

• Proven experience managing B2B technology accounts in an indirect or channel-influenced sales environment.

• Capacity to cultivate strong end-user relationships while respecting the commercial ownership of the originating partner.

• Strong commercial insight and the capability to identify renewal risks, expansion opportunities, and customer health indicators.

• Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and deliver an exceptional partner and customer experience.

• Established ability to collaborate with Sales, Customer Engineering, Marketing, and Operations teams.

• Excellent organizational skills with a focus on accuracy and follow-through.

• Experience in partner enablement activities, such as co-selling, sales training, or joint go-to-market planning is a plus.

• Familiarity with subscription-based SaaS business models, including device-based or usage-based licensing is advantageous.

• Knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem is a plus.

🏝️ Benefits

• 401k match: Match 200% of contributions up to the first 5% of salary, leading to a total potential match of 10%.

• Medical, dental, and vision coverage: Patch My PC covers 99% of premiums for both team members and their dependents.

• FSA/HSA options.

• Fertility benefits.

• Parental leave.

• Paid-time off (PTO).

• Volunteer leave.

• Charitable donation matching.

• Tuition reimbursement.

• Gym membership reimbursement.

• Internet stipend.

• Pet insurance.