Account Manager – Captives

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all facets of the new business and renewal process, which includes applications, developing loss summaries, pricing indications, quotes, and proposals.

• Address client and broker/producer inquiries promptly and professionally.

• Work in conjunction with the Sales Team to promote new business opportunities and maintain renewal revenue.

• Liaise with brokers and clients regarding policy coverage, modifications, and exclusions.

• Evaluate and summarize an insured’s claims portfolio by reviewing Loss Runs from various carriers.

• Inspect policies and associated documentation for precision and compliance with quality standards.

• Support clients and brokers with coverage modifications, binders, and endorsements, including assessing needs and cross-selling suitable services.

• Formulate and execute ongoing client retention strategies in collaboration with teams led by the Chief Revenue Officer.

• Ensure accurate and compliant client records, encompassing documentation, communications, and transactions.

• Process policy renewals, confirm renewal accuracy, guarantee correct billing, facilitate corrections, and provide proposals as necessary.

• Keep abreast of industry advancements, new products, legislation, coverages, and technological developments.

• Employ Salesforce for data entry, documentation, and technical tasks that support client service and compliance.

• Deliver clear responses to clients and brokers.

• Begin drafting policy forms, declarations, notices, and endorsements utilizing ISO and manuscript forms.

• Compile and review policies, reinsurance and service contracts, feasibility analysis charts, loss runs, annual meeting documents, financial statements, and billing inputs.

• Foster relationships with independent auditors, actuaries, attorneys, TPAs, carriers/reinsurers, reinsurance brokers, and fronting carriers.

• Collaborate with the claims department to acquire loss data as necessary.

⛳️ Requirements

• A minimum of 3 years of experience in captive and/or commercial Property/Casualty insurance is required.

• At least an Associate’s degree in a relevant field; equivalent professional experience will also be taken into account.

• An active P&C insurance license or the capability to secure one within the first 90 days of employment.

• Insurance designations are highly preferred, including but not limited to CPCU, AU, ARM, ACI, etc.

• Exceptional skills in customer service and relationship management.

• Strong written and verbal communication skills.

• Proficiency in CRM software, especially the Microsoft Office Suite (Word, Excel, PowerPoint, Teams).

• Experience with Salesforce is an advantage.

• Strong analytical and problem-solving abilities with a sharp attention to detail.

• Capacity to multitask and prioritize effectively in a dynamic environment.

• Proven ability to collaborate with team members and other departments.

• Working knowledge of acceptable usage and application of various AI tools.

🏝️ Benefits

• Medical/Rx

• Dental

• Vision

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Free Mental Health & Enhanced Advocacy Services

• Paid Time Off

• Holidays

• Preferred Partner Discounts