Account Manager – Bilingual Spanish/English

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a portfolio of customer relationships from the onboarding stage through to renewal, ensuring high levels of adoption, satisfaction, and retention.

• Serve as a trusted advisor by offering strategic recommendations that connect influencer programs with the business objectives of customers.

• Conduct strategic business reviews and compile campaign wrap reports, providing insights that influence future strategies.

• Supervise influencer campaign execution from kickoff to reporting, ensuring content quality, timely delivery, and alignment with KPIs.

• Collaborate with customers on post-sale strategies, sharing best practices and actionable insights to enhance performance.

• Manage budgets, contracts, and deliverables meticulously, offering transparent updates and proactive solutions to any issues.

• Oversee campaign projects by delegating execution tasks to Coordinators/Co-Ops while acting as a mentor and coach.

• Work cross-functionally with Sales, Strategy, Research, and Product teams to provide seamless client experiences.

• Advocate for the customer and influencer perspectives internally, escalating insights and feedback to influence improvements in platform and services.

• Evaluate campaign performance data to produce actionable insights for both customers and internal teams.

• Identify risks and opportunities early, offering proactive solutions to enhance results.

• Contribute to the development of best practices as the influencer marketing industry and Later's platform capabilities evolve.

⛳️ Requirements

• Professional proficiency in both Spanish and English, both written and verbal, capable of leading client-facing meetings and deliverables in either language.

• 3-5+ years of experience in influencer marketing, campaign management, or social media; a background in agency or paid media is preferred.

• Demonstrated success as a strategic advisor, providing recommendations that align with client business objectives.

• Strong project management abilities, with the capability to juggle multiple accounts and priorities effectively.

• Exceptional communication, relationship management, and presentation skills.

• Analytical mindset, skilled at interpreting data and transforming insights into actionable strategies.

• Experience in mentoring or coaching junior team members.

• Proficient with influencer or marketing platforms; ability to become an expert in the Later Influence platform.

🏝️ Benefits

• Permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.