Account Manager, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and nurture relationships with designated client accounts

• Serve as the primary contact for client inquiries, issues, renewals, and account updates

• Assess client usage, adoption, and overall account well-being

• Recognize at-risk accounts and devise action plans to enhance engagement

• Organize and lead regular client check-ins, renewal discussions, and quarterly business evaluations

• Comprehend clients’ objectives, challenges, and workflows

• Spot opportunities for upselling, additional devices, training, integrations, or increased usage

• Collaborate with Sales, Product, Onboarding, and Support teams to address client concerns

• Document client activity, communication, and follow-up actions in HubSpot

• Assist in renewal discussions and contribute to maintaining high retention rates

• Collect client feedback and relay insights internally to enhance the product and customer experience

• Attain expert-level knowledge of existing products and develop insights into new products

• Travel to conferences, trade shows, and client locations as necessary

⛳️ Requirements

• Post-secondary education in Business or related fields, or an equivalent combination of education and experience

• Over 3 years of experience in account management, customer success, or sales

• More than 3 years of experience in managing renewals and growth opportunities

• Demonstrated success in achieving renewal targets and upsell quotas

• Excellent communication and relationship-building abilities

• Comfortable engaging with clients regularly via email, phone, and video calls

• Capable of managing multiple accounts, priorities, and follow-ups simultaneously

• Organized, proactive, and detail-oriented

• At ease with learning and explaining software or technology products

• Strong problem-solving skills and ability to handle challenging client discussions professionally

• Fluent in English required

• Fluent in French required

• Experience with HubSpot or CRM software is an asset

• Experience in delivering client presentations, demonstrations, or business reviews is beneficial

• Background in construction, steel fabrication, manufacturing, SaaS, or technology is an asset

• Must be legally authorized to work in Canada

🏝️ Benefits

• 15 vacation days plus 5 paid sick days

• Company-wide holiday week closure during Christmas

• Flexible work schedule

• $2,000 CAD technology stipend after Year 1

• Comprehensive medical, dental, and vision benefits

• Company retreats

• Fully remote work environment

• Opportunities for travel

• Commission ranging from $20,000 to $40,000

• On-target earnings (OTE) between $100,000 and $130,000