Account Manager – Automotive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated client accounts.

• Establish and nurture long-lasting client relationships through proactive communication and outstanding service.

• Oversee client expectations and guarantee timely delivery of products and services.

• Address customer inquiries, concerns, and issues, providing swift resolutions.

• Escalate and resolve complex client issues when required.

• Keep accurate records of customer interactions, projects, and account activities.

• Manage projects throughout the entire production lifecycle, from initiation to final delivery.

• Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution.

• Collect project specifications and requirements from clients and internal teams.

• Review estimates, customer files, proofs, and specifications prior to production.

• Track project timelines and communicate status updates effectively.

• Collaborate with production, fulfillment, creative, data, technology teams, vendors, and production partners.

• Identify opportunities to enhance client relationships by offering additional products and services.

• Support sales efforts by recognizing customer needs and generating qualified leads.

• Assist with client onboarding, account setup, and workflow implementation.

• Utilize ERP, project management, CRM, and workflow systems to manage accounts, schedules, and performance.

• Enhance efficiency, reporting, client communication, and operational visibility through technology.

• Promote process improvements and the adoption of new technologies.

• Maintain precise documentation and reporting within organizational systems.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of 3 years of experience in Account Management, Customer Service, Project Management, Print Production, Marketing Services, or a related field.

• Excellent verbal and written communication skills.

• Strong customer service and relationship-building capabilities.

• Solid organizational and project management skills.

• Exceptional attention to detail and ability to follow through.

• Capacity to manage multiple projects and competing deadlines simultaneously.

• A sense of urgency and sound judgment to prioritize tasks effectively.

• Comfort in a fast-paced, deadline-driven environment.

• Ability to adapt to changing priorities and interruptions.

• A positive, collaborative, and team-oriented mindset.

• Strong technical aptitude with the ability to learn new tools quickly.

• Proficiency in ERP systems, project management software, CRM platforms, Microsoft Excel, and other business applications.

• Experience in the automotive industry is preferred.

• A bachelor's degree in Business, Marketing, Communications, Printing Management, or a related field is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and a supportive work environment.

• Paid time off and holiday benefits.