Account Manager – Automotive

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated client accounts

• Foster and sustain long-term client relationships through proactive communication and outstanding service

• Oversee client expectations and ensure timely delivery of products and services

• Address customer inquiries, concerns, and issues, providing swift and effective resolutions

• Keep precise records of customer interactions, projects, and account activities

• Manage projects through the entire production lifecycle, from initiation to final delivery

• Coordinate print and digital marketing campaigns for quality, accuracy, and timely execution

• Collect project specifications and requirements from clients and internal teams

• Review estimates, customer files, proofs, and specifications prior to production

• Track project timelines and provide status updates to clients and internal stakeholders

• Collaborate with production, fulfillment, creative, data, technology, vendors, and production partners

• Identify opportunities to enhance client relationships through additional products and services

• Assist sales initiatives by recognizing customer needs and generating qualified leads

• Support client onboarding, account setup, and workflow implementation

• Utilize ERP, project management, CRM, and workflow systems to manage accounts, schedules, and performance

• Promote process improvements and the adoption of new technologies

• Maintain accurate documentation and reporting within organizational systems

⛳️ Requirements

• High school diploma or equivalent required

• Bachelor’s degree in Business, Marketing, Communications, Printing Management, or a related field preferred

• Over 3 years of experience in Account Management, Customer Service, Project Management, Print Production, Marketing Services, or a related field

• Experience in the automotive industry preferred

• Excellent verbal and written communication skills

• Strong customer service and relationship-building capabilities

• Robust organizational and project management skills

• Exceptional attention to detail and follow-through

• Ability to handle multiple projects and competing deadlines

• Capacity to thrive in a fast-paced, deadline-driven environment

• Flexibility to adapt when priorities shift or interruptions occur

• Positive, collaborative, and team-oriented mindset

• Strong technical aptitude and quick learning of new tools

• Proficiency with ERP systems, project management software, CRM platforms, Microsoft Excel, and other business applications

🏝️ Benefits

• Salaried exempt position

• Remote work opportunity

• Monday–Friday, 8:30 a.m.–5:30 p.m.

• Equal employment opportunities without regard to protected characteristics