Account Manager – AU/NZ, EOR/COR

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and sustain robust, long-lasting relationships with clients throughout Australia and New Zealand.

• Act as the main point of contact for designated client accounts, ensuring prompt communication and assistance.

• Comprehend client needs, business goals, and workforce requirements to deliver suitable solutions.

• Assess account health, client satisfaction, and engagement to pinpoint potential risks and opportunities.

• Proactively address client concerns, escalations, and service-related issues to guarantee timely resolutions.

• Discover opportunities for account expansion, upselling, cross-selling, and enhancing existing client relationships.

• Conduct regular client check-ins, business reviews, and discussions on account performance.

• Collaborate with recruitment, operations, payroll, and compliance teams to ensure seamless service delivery.

• Maintain precise client records, account updates, and activity reports utilizing CRM and account management systems.

• Assist in client onboarding to ensure a smooth transition from sales to ongoing account management.

• Monitor client retention and proactively tackle potential cancellations or disengagement.

• Guarantee clients receive consistent, high-quality service in line with agreed expectations and business objectives.

⛳️ Requirements

• A minimum of 2–5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role.

• Prior experience supporting clients in Australia and/or New Zealand is essential.

• Strong background in managing business-to-business (B2B) client relationships and multiple accounts.

• Proven ability to manage client expectations, resolve escalations, and maintain enduring relationships.

• Experience in account retention, renewals, upselling, and identifying opportunities for account growth.

• Exceptional verbal and written communication skills in English.

• Strong skills in stakeholder management, problem-solving, and organization.

• Comfortable working independently in a remote setting while collaborating with cross-functional teams.

• Proficient in using CRM platforms and account management tools.

• Experience in the Employer of Record (EOR), Contractor of Record (COR), global payroll, or international workforce solutions sectors.

• Knowledge of international employment, contractor management, and workforce outsourcing.

• Experience working with clients across various countries or markets.

• Familiarity with handling enterprise accounts or strategic client relationships.

🏝️ Benefits

• Competitive salary based on experience and skill set.

• 100% remote role — work from home anywhere in the Philippines.

• Paid local holidays in alignment with the Australian business calendar.

• Opportunities for training and professional growth.

• Work directly with a supportive Australian team — no agency middleman.

• Long-term engagement with a stable and expanding business.