Account Manager – AU

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Cultivate and maintain relationships with current members through regular communication and follow-ups.

• Develop a cohesive strategy for member engagement and identify ways to enhance participation and facilitate renewals.

• Gain insights into member needs, interests, and priorities, and pursue relevant opportunities accordingly.

• Communicate effectively and confidently with senior stakeholders within the payments industry.

• Keep precise records of members, contacts, and engagement activities in the appropriate systems.

• Utilize Zoho Backstage for managing member and event details, including attendee lists and RSVPs.

• Assist with member events, roundtables, and necessary communications as required.

• Handle emails, follow-ups, and member inquiries in a professional and timely manner.

• Utilize Google Workspace, Microsoft 365, Slack, and Asana for managing communication, tasks, and information effectively.

• Operate independently, prioritize tasks efficiently, and make informed decisions without close supervision.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Minimum of 3 years of experience in account management, relationship management, customer success, membership, client services, or a related field.

• Exceptional relationship-building and communication abilities, with the confidence to engage with senior professionals.

• Proficient in written and verbal English.

• Strong organizational skills, meticulous attention to detail, and a commitment to follow-through.

• Sound judgment and a professional demeanor when interacting with members and external stakeholders.

• Proactive, self-driven, and comfortable working autonomously in a remote setting.

• Familiarity with CRM, membership, event management, and productivity tools.

• Experience with Zoho Backstage is a plus.

• Background in payments, fintech, financial services, or industry associations is advantageous.

• Must disclose any current ongoing roles or client commitments.

• This engagement should be reflected on their LinkedIn profile, clearly indicated as “Independent Contractor.”

🏝️ Benefits

• 100% remote work from home.

• Flexible time management as an independent contractor, while coordinating with AU business hours.

• Independent Contractor Agreement.