Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Follow up with clients through email, phone, video calls, and webchat within 24 hours regarding leads from the business development team.

• Monitor, convert, or disqualify leads in the CRM system.

• Qualify leads and progress opportunities utilizing ZSP and Challenger sales methodologies.

• Evaluate customer needs, budgets, timelines, stakeholders, and competition across the product range.

• Present and showcase products, including in-lab and online/remote demonstrations.

• Drive sales from lead engagement through needs assessment, solution presentation, and closing deals.

• Maintain accurate records in Salesforce CRM and provide weekly or biweekly sales forecasts.

• Conduct face-to-face customer interactions for selling, support, relationship building, and retention, with up to 75% onsite presence.

• Utilize MS Teams, webchat, online marketplaces, and virtual demonstrations for remote areas and cost-effective product lines.

• Collaborate with cross-functional teams to share sales insights and strategies.

• Organize lunch-and-learn sessions, product demonstrations, and workshops.

• Advocate for customers and set expectations when challenges arise.

• Generate technically accurate quotes and proposals.

• Coordinate with Sales Support, Logistics, PASS, SASS, and Service stakeholders for orders and installations.

• Complete Customer Perfect Order forms within 30 days for qualifying orders.

• Manage demo equipment and adhere to receiving and return protocols.

• Optimize both onsite and remote demo resources.

• Install, integrate, calibrate, and troubleshoot sold equipment along with its hardware and software components.

• Provide initial and ongoing training and support to customers post-installation.

• Collaborate with local business partners to ensure comprehensive portfolio coverage.

• Engage in personal growth through ZEISS training and self-directed learning.

• Maintain professional, ethical, timely, and safety-focused interactions with customers and stakeholders.

⛳️ Requirements

• A bachelor's degree or higher in Life Sciences or Bioengineering from an accredited institution is required.

• Preferably, a working knowledge of high-end microscopy, including laser scanning microscopy.

• Experience in Life Sciences/Bioengineering/Analytical fields utilizing widefield fluorescence and confocal microscopy for research applications and/or technical sales and managing a field coverage area for technical sales or product support, along with research experience in a lab environment is preferred.

• Knowledge and experience in biological applications and workflow solutions, including image analysis and bioinformatics, is a significant advantage.

• Solid understanding of Laboratory Safety requirements for BSL-1, BSL-2, and when necessary, BSL-3 environments.

• Experience with handling specimens of Level 3 and below pathogenic biohazards, including bacteria, viruses, fungi, parasites, and prions.

• Proficiency in MS Office is essential.

• Strong presentation skills are required in both in-person and virtual formats.

• Willingness to continuously expand product and application knowledge independently.

• Capable and willing to engage customers in BSL-2 and BSL-3 facilities.

• Willingness and ability to travel domestically and internationally.

• Must be capable of lifting heavy equipment crates weighing approximately 75 lbs.

• A clean driving record is required.

• A valid U.S. driver's license is mandatory.

• Must be able to operate a company-provided car/van.

• Ability to present professionally from a home office setting.

🏝️ Benefits

• Performance bonuses or sales commissions.

• Medical plans.

• Vision insurance.

• Dental coverage.

• 401k matching.

• Employee Assistance Programs.

• Vacation and sick pay.

• Retirement savings plan.

• Paid time off.