Account Manager

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Manage the post-sale relationship with a diverse portfolio of B2B clients across various industries, including enterprise clients.

• Implement revenue and growth strategies for accounts, focusing on cross-selling and upselling fiat, stablecoin, and conversion products.

• Collaborate with sales, product, trading, and other departments to drive revenue and develop products and services that meet customer needs.

• Identify and map customers, including companies or groups, key decision makers, and essential points of contact.

• Conduct regular account reviews to monitor account health and proactively identify retention risks.

• Partner with the Salesforce lead to create effective account management processes and procedures.

• Ensure accurate documentation of client records and activities within Salesforce.

• Assist in establishing account management as a key function within Yellow Card’s commercial business unit.

⛳️ Requirements

• A minimum of 8 years of experience in B2B account management, preferably in financial services or a related field.

• Proven experience managing enterprise clients, including details on which clients were handled and the management approach.

• Background in selling fiat, stablecoin, and conversion products.

• Proficient in Salesforce, as hands-on experience with the platform is crucial for this role.

• Excellent communication skills in English, both written and verbal.

• For the Asia Pacific role based in Hong Kong: proficiency in native Mandarin is required.

• Experience in payments or fintech companies is advantageous.

• Familiarity with cross-border payments, digital assets, or emerging markets is a plus.

• Prior experience in establishing account management processes in a growing business is desirable.

🏝️ Benefits

• Competitive salary package.

• Comprehensive health coverage.

• Stock option plan available for all full-time employees.

• Access to resources for learning and development, along with support and autonomy.

• Fully remote work environment.

• Mental health support services offered.

• Opportunity to collaborate with a global, multicultural team.

• Chance to contribute to the accessibility of global FinTech and stablecoin solutions.

• Virtual hiring process designed to be efficient, equitable, and respectful of candidates’ time.