Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and expand a substantial portfolio of SMB clients.

• Cultivate client relationships with an emphasis on retention, renewals, and growth.

• Gain insight into client business priorities and pinpoint opportunities to strengthen partnerships.

• Take charge of renewal strategies, outcomes, forecasts, risk assessment, and action plans.

• Foster trusted relationships with key stakeholders within client organizations.

• Facilitate renewal discussions while balancing client needs with business objectives.

• Identify, develop, predict, and finalize expansion opportunities.

• Act as the primary relationship manager throughout the client lifecycle.

• Articulate the value and capabilities of Wunderkind’s platform.

• Navigate discussions regarding risks, renewals, expectations, and commercial terms.

• Keep precise records of account details, opportunities, renewals, pipeline, and forecasts in Salesforce.

• Collaborate with Customer Success, Portfolio Directors, Professional Services, Product, and various cross-functional teams.

• Utilize processes, tools, data, automation, and AI to manage the portfolio effectively.

⛳️ Requirements

• 3–5 years of experience in a client-facing Account Management, Business Development, Customer Success, or similar commercial role, ideally within SaaS, marketing technology, or a related field.

• Proven track record in managing renewals, expansion opportunities, or a revenue-generating portfolio with success in meeting retention and growth objectives.

• Exceptional relationship-building, communication, negotiation, and consultative skills.

• Experience overseeing a portfolio or book of business with multiple concurrent renewals, opportunities, and competing priorities.

• Strong business acumen and problem-solving abilities.

• Background in digital marketing, marketing technology, or consumer brands.

• Proficiency in using Salesforce or a similar CRM for account, opportunity, pipeline, and forecasting management.

• Outstanding organizational skills and the ability to prioritize effectively in a dynamic environment.

• Strong cross-functional collaboration abilities and the capacity to drive results through teams not directly under management.

• Bachelor’s degree in Business, Marketing, or a related discipline preferred.

• Ability to comprehend client goals and identify chances to deliver additional value.

• Competence in utilizing AI tools effectively while validating outputs and applying sound judgment.

🏝️ Benefits

• Variable compensation in addition to base salary.