Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive sales expansion within a designated territory and cultivate enduring relationships with a portfolio of clients.

• Serve as an advocate for clients by liaising with internal teams to deliver top-quality products.

• Enhance sales and gross profit through relationship-driven selling to both existing and prospective customers.

• Generate profitable sales and foster customer loyalty by utilizing value-added services.

• Strengthen customer loyalty and retention through daily outbound calls and in-person visits.

• Develop relationships with current customers, assess their needs, and present Marketlab solutions.

• Surpass goals and objectives for outbound contact initiatives.

• Increase the proportion of customers’ annual spending on consumable goods.

• Provide dedicated account management and actively engage customers regarding services, products, samples, sourcing, and quotations.

• Collaborate with product development and purchasing to source requested products, confirm pricing and availability, and negotiate discount terms.

• Prepare and present quotations adhering to profit-margin guidelines.

• Follow up on quotations and finalize sales.

• Reach out to targeted customers to understand their needs and establish Marketlab as their preferred supplier.

• Accurately enter and maintain customer data in the CRM database.

• Enhance product, market-segment, and sales expertise through training and self-study.

• Collaborate across departments with Marketing, Product Management, Customer Experience, and other teams.

• Keep management abreast of market conditions and competitive dynamics.

• Propose and suggest improvements for greater effectiveness.

• Resolve established customer-account issues and address inquiries regarding accounts and products.

• Collaborate with internal resources to resolve complaints.

• Share industry insights and customer feedback with Marketing and execute campaigns.

⛳️ Requirements

• Minimum of five years of sales experience required.

• Bachelor’s degree in Sales, Marketing, Business, or a Healthcare-related field preferred, or equivalent experience.

• Inside sales experience is preferred.

• Experience in healthcare sales or hospital procurement is preferred.

• Prior experience selling consumable items in business-to-business contexts is preferred.

• Proven track record in relationship building, selling, customer loyalty, and achieving goals despite challenges.

• Energetic, self-motivated, and driven to enhance the company and expand market share.

• Proficient in Microsoft Office and/or Google Workspace.

• Familiarity with customer relationship management databases.

• Willingness to travel for on-site customer meetings as required; travel may range from 10% to 70% based on territory and customer requirements.

🏝️ Benefits

• Competitive salary and commission structure.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and training.

• Generous paid time off and holiday schedule.