Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Take ownership of designated customer relationships, ensuring their account health, retention, performance, and overall experience are prioritized.

• Cultivate relationships with operational leaders, decision-makers, and key stakeholders within customer organizations.

• Develop and sustain strategic account plans that emphasize customer value, adoption, retention, savings, and growth.

• Interact with customers on a regular schedule, which includes onsite visits for executive meetings and business reviews.

• Examine customer data to enhance vendor penetration and compliance, identify savings opportunities, boost program performance, and showcase measurable value.

• Recognize account issues, adoption hurdles, and retention risks, and formulate mitigation strategies.

• Generate and deliver data-driven recommendations.

• Collaborate with internal teams to address intricate customer challenges and fulfill customer expectations.

• Keep abreast of healthcare logistics, customer priorities, and industry developments.

• Share best practices, mentor developing team members, and enhance VPL’s approach to account management.

⛳️ Requirements

• 3–5+ years of experience in account management, customer success, client services, healthcare, logistics, SaaS, or a related field.

• Capability to independently manage and maintain customer relationships.

• Strong consultative relationship-building abilities and credibility with stakeholders at various levels.

• Experience in crafting and implementing strategic account plans.

• Proficient in maintaining customer data and recording customer interactions within a CRM system.

• Robust analytical skills and business acumen; ability to interpret data into actionable customer insights.

• Confident in presentation and facilitation capabilities.

• Ability to identify opportunities for value creation and collaborate with both internal and external stakeholders.

• Strong problem-solving aptitude and capability to navigate complex customer situations.

• Competence in managing competing priorities and multiple customer relationships independently.

• Experience in working across functions to drive customer outcomes.

• Knowledge of healthcare, supply chain, logistics, or SaaS environments is preferred.

🏝️ Benefits

• Comprehensive healthcare coverage.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.