Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for routine client inquiries and requirements.

• Prepare materials for meetings that involve client interactions.

• Collaborate with Project Management to provide updates on client-related statuses and necessary follow-ups.

• Record client requests and priorities and direct them to internal stakeholders.

• Ensure consistent follow-up and maintain clear lines of communication.

• Work alongside Project Management to keep scopes, timelines, and deliverables accurate.

• Comprehend project status, client priorities, and delivery risks; guarantee timely and precise communications and follow-ups.

• Identify risks promptly and assist the Account Lead/Director in resolving issues.

• Aid in the planning and execution of media and marketing deliverables.

• Review presentations, briefs, and reports for accuracy and alignment with client expectations.

• Coordinate input from Strategy, Media Activation, Ad Ops, and Data Technology to create cohesive deliverables.

• Develop an understanding of client businesses, categories, competitive landscapes, and marketing KPIs.

• Foster relationships with daily client contacts.

• Assist the Account Lead/Director in preparing materials for discussions at the senior level.

• Ensure transparency and consistent updates between the agency and clients.

• Verify that deliverables align with client objectives, feedback, and brand standards.

• Adhere to agency processes, SOPs, documentation, version control, meeting notes, and recaps.

• Support financial administration, which includes coordinating estimate/fee requests, providing scope context, and offering forecasting inputs.

• Monitor pacing, resource allocation, and billing checkpoints in collaboration with Project Management and Media.

• Assist in preparing materials for quarterly business reviews (QBRs) and financial evaluations.

• Keep track of client business trends, competitive activities, and campaign performance.

• Highlight observations and potential opportunities to the Account Lead/Director.

• Assist in drafting insights or providing light strategic input.

⛳️ Requirements

• A bachelor's degree from an accredited four-year college or university, preferably in marketing, communications, business, or advertising; or a suitable combination of education and experience.

• 2–3 years of experience in a digital advertising, media, or marketing setting.

• Experience in managing daily client communications and project workflows.

• Strong organizational and coordination abilities; skilled in managing multiple workstreams simultaneously.

• Foundational knowledge of scopes, budgets, and financial tracking.

• Excellent written and verbal communication skills, maintaining a professional tone.

• Ability to collaborate effectively across different disciplines.

• Resume and a brief note detailing healthcare or media experience.

🏝️ Benefits

• The organization promotes employee growth.

• A dynamic and collaborative work environment.

• Equal employment opportunities and an inclusive workplace.