Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Oversee all facets of client management, from proactively handling briefs through production to fostering and securing enduring partnerships.

• Act as the main client contact, ensuring smooth communication, alignment, and execution among creative, development, and production teams.

• Proactively manage new client briefs throughout the production process.

• Handle daily external client communications related to active briefs during production.

• Coordinate internal communications regarding client activities and collaborate with development, creative, and production teams.

• Lead project management efforts with internal partners to meet expected response times and client ASLs.

• Track and develop new business activities while providing weekly status updates to stakeholders.

• Foster new business relationships through meetings, calls, and follow-ups.

• Define and implement customized client strategies to identify growth opportunities, tackle challenges, and surpass sales and account targets.

• Identify and evaluate needs, gaps, and opportunities within clients' supply bases.

• Lead RFP and tender submissions to secure new opportunities.

• Monitor industry trends and client feedback to guide strategy and maintain competitiveness.

• Utilize AI to enhance process efficiency and automation while maintaining creativity, judgment, and original thought.

⛳️ Requirements

• A minimum of 5 years of experience in a similar position within the CPG, lifestyle, or home industry.

• Highly analytical with the capability to think strategically and make confident decisions.

• Ability to manage multiple clients and tasks effectively in a professional and respectful manner.

• A creative problem-solver who independently seeks and offers viable solutions to both internal and external challenges.

• Strong negotiation skills.

• Proactive, can-do attitude across all areas of responsibility.

🏝️ Benefits

• Medical, dental, vision, disability, and life benefits.

• Mental Health Mondays: offices close globally once a month (an additional 12 days per year).

• Generous paid time off, including birthday, personal days, and time off around holidays.

• Paid parental leave.

• Family planning and wellness benefits.

• Summer Fridays.

• Discretionary bonuses.