Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enter nurse profiles into vendor management systems (VMS/MSP platforms) while ensuring that all submissions are precise and complete.

• Facilitate job order entries from internal job scrapers and email requests received.

• Create, update, refresh, and remove job postings, while keeping order statuses current.

• Assist in collecting and submitting necessary documentation for nurse profiles, which includes credentials, licenses, and vendor-specific requirements.

• Provide support to Account Managers through submission file assessments and vetting when required.

• Ensure accurate client and facility data is maintained within internal systems and vendor platforms.

• Offer desk support to Account Managers during high volume periods or when coverage is needed.

• Serve as a secondary liaison between internal teams, Account Managers, and representatives from client facilities as necessary.

• Deliver outstanding customer service to both internal partners and external clients.

• Provide operational and administrative assistance for seamless client services operations.

⛳️ Requirements

• High school diploma or equivalent qualification.

• A minimum of 2 years in general office, administrative, or operational support roles.

• Strong expertise in Microsoft Office (Outlook, Word, Excel).

• Exceptional attention to detail and excellent organizational abilities.

• Superior customer service and communication skills.

• Capability to rapidly learn new systems and processes.

• Ability to juggle multiple priorities in a fast-paced work environment.

• Proficiency in building and sustaining strong working relationships across teams.

• Preferred experience in healthcare staffing, hospital settings, or medical sales support.

• Preferred experience with vendor management systems (VMS/MSP platforms).

• Preferred experience in supporting client services, account management, or operations teams.

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability coverage.

• Short-Term Disability, Accident, and Critical Illness benefits.

• Legal Assistance, Identity Protection, and Pet Coverage.

• Retirement Plan with Employer Match.

• Generous vacation policy.

• 8.5 paid holidays.

• Benefits commence on Day 1.