Account Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Take ownership of the complete renewal process for a portfolio consisting of around 250 partners.

• Drive renewals and retention efforts while aiming to reduce churn.

• Utilize customer health metrics and engagement insights to prioritize outreach efforts.

• Oversee and enhance automated renewal email campaigns.

• Provide prompt and personalized follow-ups to secure signed agreements.

• Identify opportunities for upsells and multi-year renewals.

• Collaborate with Customer Success and internal teams to address renewal challenges and mitigate potential risks.

• Maintain accurate Salesforce records for renewal activities, quotes, and customer communications.

• Deliver precise forecasts.

• Enhance renewal workflows and outreach strategies to boost efficiency and consistency.

• Support the growth of recurring revenue and strengthen partner relationships.

⛳️ Requirements

• 2–4 years of experience in account management, renewals, or customer success, preferably managing a high-volume portfolio.

• A proven history of meeting or surpassing renewal targets.

• Strong organizational, prioritization, and analytical capabilities.

• Exceptional written and verbal communication skills.

• Proficiency in Salesforce or a comparable CRM platform.

• Keen attention to detail with the ability to manage multiple accounts and deadlines.

• Experience with automated email sequencing or large-scale customer success programs is a plus.

• Background working with education, workforce development, or public-sector clients is advantageous.

• Must possess authorization to work in the United States without any restrictions.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Annual professional development budget allocated for each employee.

• 401(k) savings plan.

• Coverage for life, AD&D, and disability insurance.

• Company-provided laptop and other essential equipment.

• Paid time off (PTO) to promote work-life balance.

• Paid company holidays.

• Company-paid parental leave.

• Flexible work arrangements in a remote-first environment, accommodating employees across the U.S.

• Variable compensation.

• Equity program.