Account Manager

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Manage a portfolio of enterprise and mid-tier accounts

• Oversee the complete renewal process, proactively identify risks, execute renewal strategies, and ensure timely closures

• Expand accounts by discovering opportunities and assisting customers in establishing internal alignment and identifying funding sources

• Enhance customer satisfaction and generate referrals through effective communication and prompt issue resolution

• Lead onboarding processes, pilot launches, and post-launch activities

• Perform quarterly business reviews, provide performance reports, and deliver insights updates

• Keep precise HubSpot account records, including renewal timelines, stakeholder notes, and customer interactions

• Assist in launching new markets alongside Sales and Operations teams

• Play a role in tracking account health, forecasting renewals and expansions, and creating account management playbooks

• Enhance customer communication and cross-functional workflows

• Collaborate closely with Sales, Product, and Technical teams

• Report directly to the VP of Revenue

• Travel domestically up to 25%

⛳️ Requirements

• 3-7 years of experience in Govtech Account Management or similar client-facing, service, or relationship-oriented roles

• Extensive knowledge of municipal budgeting and contracting processes

• Proven track record of building relationships within intricate, multi-stakeholder organizations both in-person and through remote communication

• Experience leveraging data to drive decisions and pricing strategies

• Strong analytical skills and the ability to convey stories effectively

• Capability to communicate trade-offs and insights derived from data without overwhelming others with metrics

• Comfortable leading meetings with executives, elected officials, and public sector personnel

• Self-assured in representing the company in public-facing situations, including public meetings

• Highly organized, proactive, and adept at anticipating customer needs

• Proven ability to handle multiple tasks and prioritize efficiently in a dynamic environment

• Experience in supporting physical products and/or service operations (preferred)

🏝️ Benefits

• Commission in addition to base salary

• Comprehensive benefits package

• Equity provided for all US-based positions

• Medical, dental, and vision insurance

• Medical options fully covered by the employer

• Daily access to earned wages

• 401(k) retirement plan

• Paid time off that increases with tenure

• Paid sick leave

• Paid parental leave

• Life insurance coverage

• Accidental Death & Dismemberment (AD&D) coverage

• Short- and long-term disability insurance

• Employee Assistance Program (EAP)