Account Manager

This is a fully remote position, open to applicants in United States, +5 more countries.

📋 Description

• Manage a well-established portfolio of legacy clients at various stages of development and engagement.

• Facilitate regular check-ins, growth workshops, and strategic discussions with business owners.

• Maintain client retention by proactively identifying risks, re-engaging inactive accounts, and resolving issues before escalation.

• Provide guidance to clients on offer structuring, lead generation, sales methodologies, prospecting, closing, fulfillment, and the use of AI.

• Spot upsell opportunities and recommend suitable next steps.

• Collaborate with onboarding, deliverables, and office hours teams.

• Record all client interactions, decisions, and subsequent actions.

• Conduct an audit of the client portfolio within the first two weeks.

• Mentor clients towards achieving business growth and results.

• Establish credibility with clients by the third week through swift acquisition of product knowledge.

⛳️ Requirements

• Native or near-native proficiency in English.

• Proven experience as a Customer Success Manager, account manager, or business consultant advising clients on establishing, growing, or scaling their businesses.

• Knowledge of lead generation, sales funnels, cold emailing, LinkedIn outreach, and their relevance to client revenue.

• Experience managing a client portfolio with a focus on retention and expansion.

• Comfortable navigating challenging conversations and delivering direct feedback.

• Solution-focused approach to addressing client challenges.

• Ability to quickly grasp products, processes, and client journeys.

• Proficient in using AI tools or open to learning them.

• Willingness to work 50 to 60 hours per week.

• Capability to operate as an independent contractor.

🏝️ Benefits

• Immediate access to department heads from the outset.

• High achievers advance swiftly based on their contributions rather than tenure.

• Daily exposure to AI-driven systems and tools.

• Autonomy and ownership of your client portfolio.

• A high-performance, remote-first team culture.

• Independent contractor arrangement with invoice-based, permanent structure.

• Regulated notice periods on both sides.