Account Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Establish long-term relationships with your own base of premium users

• Provide comprehensive support for users: address daily inquiries, complex cases, and instances where a user plans to leave the product

• Independently handle communication via email, online chats, and calls

• Ensure the quality of experience for your user base

• Work with AI and automation to reduce routine tasks

• Share user insights with the product team and influence enhancements to the user experience

⛳️ Requirements

• English proficiency at B2 level; written English for primary communication, spoken for calls

• Minimum of 2 years of experience working with clients in support, account management, sales, or customer success

• Experience with premium/VIP segments or valuable clients is highly desirable

• Skills in personalized communication, a lively tone, and clear calls to action

• Ability to explain complex concepts in simple terms without excessive technical jargon

• Capability to maintain the conversation's objective during calls and chats while handling objections

• Willingness to work evening shifts according to a 5/2 schedule, from 16:00 to 00:00

• Experience in Western markets (USA, Canada, Europe) will be an advantage

• Familiarity with Zendesk or similar platforms will be a plus

🏝️ Benefits

• Work in a 10/10ths format with a focus on achieving maximum results

• Engage with AI and automation to minimize routine tasks

• Global remote work opportunities