Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary liaison for designated clients, fostering and nurturing robust, long-term relationships.

• Comprehend client objectives, proactively discover growth opportunities, and ensure exceptional levels of client satisfaction.

• Identify and drive upsell and expansion opportunities within assigned accounts to achieve or surpass revenue targets.

• Lead regular communications with clients, including status updates, business reviews, and strategic discussions.

• Anticipate and alleviate risks, addressing client issues with urgency and professionalism.

• Oversee the comprehensive delivery of client-facing projects, from initiation to execution and final delivery.

• Create and manage project plans, timelines, and milestones across both internal and external stakeholders.

• Coordinate cross-functional teams, including data, analytics, product, and legal/compliance, to ensure alignment and execution.

• Monitor progress, manage dependencies, and clearly communicate status updates to both clients and internal teams.

• Ensure that deliverables meet quality standards and comply with contractual obligations.

⛳️ Requirements

• 3–5 years of experience in account management, customer success, project management, or a related area.

• Proven history of meeting or exceeding growth targets or upsell quotas.

• Demonstrated ability to manage multiple clients and projects simultaneously in a fast-paced environment.

• Strong organizational and project management skills, with keen attention to detail and follow-through.

• Exceptional communication and stakeholder management skills (both written and verbal).

• Experience working with data-driven products, analytics projects, or technical teams.

• Ability to navigate ambiguity and propel projects forward with minimal oversight.

• Experience in healthcare, health tech, pharma, or with healthcare data.

• Familiarity with U.S.-based clients and stakeholders.

🏝️ Benefits

• Join a rapidly growing startup at the cutting edge of the healthcare and data ecosystem.

• Work in a vibrant, dynamic, and entrepreneurial setting where your ideas and contributions truly count.

• Gain exposure to innovative, data-driven projects with leading healthcare and life sciences organizations.

• Collaborate with a high-performing, cross-functional team in a role that offers strong ownership and visibility.

• Opportunities for professional growth as the company scales and expands in the U.S. market.