Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main contact for designated customer concerns related to inventory, shipping, order entry, billing, and other associated issues.

• Foster strong relationships with property-level purchasing managers and executive housekeepers.

• Offer sales support to Territory Managers and Corporate Accounts regarding amenity conversions, which includes products, samples, information, and inventory status.

• Maintain regular communication with customers and deliver exceptional customer service.

• Keep customer data up to date, refresh contact information, and meticulously record all account interactions in Salesforce CRM.

• Oversee and coordinate daily logistics for specialty account clients and temporary projects.

• Perform additional tasks as assigned.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• At least 2 years of successful experience in sales, account management, or customer service.

• Strong interpersonal abilities to establish rapport and trust.

• Familiarity with various sales methodologies and strategies.

• Outstanding oral and written communication skills.

• Friendly and professional telephone demeanor.

• Charismatic, approachable, and warm personality.

• Detail-oriented with excellent organizational capabilities.

• Proficient in basic computer hardware and software, including Word, Excel, Teams, and CRM applications.

• Ability to work remotely and make independent decisions with minimal supervision.

• Capacity to perform under pressure and manage multiple tasks simultaneously.

• Applicants must have current authorization to work in the United States.

• Physical ability to sit, stand, walk, use a computer keyboard, mouse, and telephone, and occasionally lift or move up to 20 pounds.

• Evening and weekend availability may be necessary based on business and customer requirements.

🏝️ Benefits

• Potential participation in the Company's Incentive Plan.

• Comprehensive Sysco benefits.

• Remote working environment.

• Opportunities for personal and professional growth.

• Company-sponsored events, staff meetings, training sessions, vendor fairs, and client appointments.