Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary daily point of contact for a designated portfolio of client accounts.

• Foster strong client relationships and ensure clients are kept up to date.

• Participate in and lead weekly status calls with clients.

• Document actions, decisions, and subsequent steps.

• Generate weekly status reports for clients and internal management.

• Monitor deliverables, timelines, and overall account health.

• Oversee and coordinate 1099 contractors in areas such as business development, production, market research, and technical writing.

• Allocate tasks, establish priorities, and uphold quality and deadline standards.

• Manage the client portfolio and use-case architecture.

• Convert client objectives and requirements into suitable scopes and deliverables.

• Address and resolve client issues, escalating to leadership when necessary.

• Facilitate delivery across the production layer.

• Collaborate with leadership on account strategies, renewals, and closures.

• Supervise the efforts of production analysts, technical writers, and assigned 1099 contractors.

• Report directly to the President.

⛳️ Requirements

• Over 7 years of experience in account management, client success, project management, or a similar client-facing operational role.

• Required experience in government contracting.

• Strongly preferred background in professional services or a related delivery environment.

• Demonstrated capability to manage contractors or cross-functional teams and maintain multiple workstreams on schedule.

• Exceptional written and verbal communication skills.

• Proficient in leading client calls and crafting clear status reports.

• Highly organized and self-motivated, with a keen attention to detail and strong follow-through.

• Composed and credible under pressure.

• Familiarity with state and local (SLED) procurement, contracts, or compliance is a plus.

• Experience supporting business development and engaging in non-traditional contracting practices (SBIRs, OTAs) is an added advantage.

• Previous experience managing a book of accounts is a plus.

• Availability that aligns with client call schedules.

• Comfort with asynchronous hand-offs and providing clear written instructions.

• Must be capable of collaborating with offshore production support.

🏝️ Benefits

• Opportunity for remote work.

• Full-time exempt position.

• Engaging, innovative, and diverse work environment.

• Equal Opportunity/Affirmative Action workplace.

• Disability accommodations available.

• Flexible coordination through asynchronous hand-offs.