Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the account operating rhythm by preparing agendas, documenting notes, tracking action items, and sending summaries for WBRs/MBRs/QBRs.

• Develop and sustain 30-60-90 day plans for each client.

• Provide weekly updates on owners, timelines, and success metrics.

• Compose client updates and presentation slides.

• Convert performance data into clear narratives and actionable next steps.

• Manage tickets and issues, pursue dependencies, and ensure stakeholders remain aligned and on schedule.

• Take ownership of daily Seller Center maintenance, including PDP checks, catalog updates, and compliance follow-ups.

• Monitor and report on account health metrics such as Late Dispatch Rate, Valid Tracking Rate, cancellations, and refunds.

• Initiate and coordinate promotions in collaboration with Content and Media teams.

• Assist in troubleshooting approvals or policy issues by organizing evidence, timelines, and escalation documentation.

• Draft briefs for Content and Creative teams and track revisions in accordance with SLAs and quality standards.

• Collaborate with Media and Analytics on dashboards, UTM hygiene, and weekly performance updates.

• Coordinate with Ops and Logistics regarding fulfillment readiness and customer experience status.

• Maintain up-to-date documentation in Notion, including trackers, risk logs, promo calendars, and asset libraries.

• Conduct QA checks before delivery for accuracy, links, pricing, promo eligibility, and compliance.

• Enhance playbooks and SOPs while capturing lessons learned in retrospectives.

• Shadow Senior AMs during strategy development, escalations, negotiations, and QBR storytelling.

• Gradually take the lead in client calls, scope changes, and mini-initiatives.

• Contribute to GMV growth initiatives and promotional performance.

⛳️ Requirements

• Residing in Los Angeles.

• 1–7+ years of experience in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations.

• Strong familiarity with beauty and cosmetic brands.

• Excellent project management skills, including task tracking, timelines, and stakeholder coordination.

• Proficient in Google Sheets/Excel.

• Comfortable working with dashboards and performing basic analyses, including filters, pivots, and lookups.

• Outstanding written and verbal communication skills with a strong service-oriented mindset.

• Familiarity with TikTok as a consumer platform.

• Enthusiasm for mastering TikTok Shop.

• Experience with TikTok Shop, Seller Center, or marketplace operations is a significant plus.

• Willingness to visit client offices and attend other events in Los Angeles.

• Capability to present strategies and campaign results in a client-facing environment.

🏝️ Benefits

• Competitive salary.

• Performance bonuses.

• Flexible/hybrid working arrangements (location dependent).

• High level of autonomy and true ownership from day one.

• Direct exposure to leading brands.

• Mentorship from Senior AMs and leadership.

• Clear, merit-based pathway for growth to Senior Account Manager.

• Increasing responsibility, influence, and compensation as scope expands.