Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance product adoption, foster positive customer experiences, and stimulate growth through increased gross renewals and improvements in net retention.

• Streamline the customer lifecycle by implementing engagement programs and initiatives tailored to customer segmentation.

• Recognize growth and expansion prospects within the current customer base to meet revenue objectives.

• Utilize raw customer data to deliver an outstanding customer experience.

• Minimize churn and promote new business growth through advocacy, referenceability, and referrals.

• Swiftly address escalated client issues, coordinating resources across the organization with urgency.

• Conduct strategic quarterly business reviews to ensure client satisfaction and pinpoint areas for improvement.

• Collaborate with the sales team as a solutions architect during sales calls, offering subject matter expertise and cross-functional resources.

• Take ownership of expansion and upselling revenue targets while generating referrals.

• Serve as the customer advocate for product and service enhancements.

⛳️ Requirements

• Over 5 years of experience in Renewal Management, Account Management, Customer Success, or Customer Experience, preferably within SaaS environments.

• A minimum of 2 years of experience in the leave of absence sector, such as with a third-party administrator, disability or absence management carrier, leave management technology provider, or in-house leave administration.

• Proven experience in developing strategic customer engagement plans and thoughtful touchpoints.

• Familiarity with both high-touch strategic account management and digital-first low-touch models.

• Demonstrated history of meeting KPIs.

• A data-driven approach to process design and execution.

• Excellent communication skills for building trust, fostering cross-functional collaboration, and conducting B2B customer meetings.

• Proficiency with SQL is a plus.

• Must be legally authorized to work in the United States.

• Must be physically located within the United States for work purposes.

🏝️ Benefits

• Opportunity for remote work; all employees operate remotely throughout the United States.

• Equal opportunity employer.

• Engage in mission-driven work that supports companies and employees with leave management.

• Join a diverse, highly skilled, and supportive team.