Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategic account plans to enhance growth and customer retention within SOCi’s commercial multi-location clientele.

• Foster deep, enduring relationships with executive stakeholders and key decision-makers in client organizations.

• Serve as a trusted advisor, ensuring clients derive maximum value from SOCi’s platform and services.

• Represent SOCi at customer-centric events, industry conferences, and strategic account assessments.

• Act as a subject matter expert on large-scale localized marketing.

• Collaborate cross-functionally with customer success, product, and marketing teams.

• Identify opportunities for upselling and cross-selling within current accounts.

• Utilize SOCi’s internal technology suite, including CRM, enablement, and marketing tools, to manage business operations and monitor client health.

• Ensure accuracy in forecasting, maintain pipeline discipline, and uphold accountability to growth objectives.

• Present business cases and articulate SOCi’s return on investment to client executives.

• Address business challenges through innovative thinking with a customer-centric approach.

• Assist with additional initiatives as required.

⛳️ Requirements

• Minimum of 5 years of experience in a quota-bearing Account Management or Sales position, ideally within a B2B or SaaS context.

• Proven track record of consistently meeting or exceeding sales quotas.

• Demonstrated success in contract renewals, negotiations, and upselling to current clients.

• Exceptional communication and collaboration skills, particularly in cross-functional environments with Customer Success, Sales, and Legal teams.

• Highly organized and detail-oriented, with a background in managing multiple deals simultaneously.

• Experience with multi-location brands and established industry contacts/relationships is preferred.

• Self-motivated with a creative entrepreneurial mindset.

• Well-developed and proven sales methodology.

• Innovative strategist; capable of creating new approaches to enhance sales and value for both existing and potential clients.

• Experience thriving in a fast-paced entrepreneurial setting.

• Creative problem-solver, adept at understanding and addressing challenges or objections from prospective clients.

• Adaptable; quick to learn new technologies and processes.

• Experience with Salesforce or similar CRM systems.

🏝️ Benefits

• Comprehensive health insurance plans, including dental and vision.

• Wellness incentives.

• 401(k) plan with employer matching.

• Flexible paid time off policies.

• Quarterly wellness days.

• Paid holidays.

• Unique employee engagement programs.

• Opportunities for empowering career growth and success.

• Commission structure.