Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with a portfolio of current MSP partners, serving as their primary contact.

• Oversee onboarding calls with newly signed partners and ensure seamless transitions with Sales Representatives.

• Gain a deep understanding of each partner’s business operations, client demographics, and growth objectives, and formulate account plans accordingly.

• Propel retention and growth by enhancing adoption rates and transitioning clients from other BCDR solutions.

• Conduct regular check-ins and business reviews with partners.

• Handle renewals, hardware upgrades and refreshes, quoting, and commercial discussions.

• Address partner inquiries and manage them until resolution.

• Recognize account risks and proactively safeguard relationships.

• Collaborate with internal teams such as Sales Engineering, Support, and Partner Success.

• Keep account information, opportunities, and forecasts updated in HubSpot and present growth pipelines during weekly reviews.

• Monitor account performance, retention, expansion, and various metrics using HubSpot.

• Represent Slide at partner events, conferences, and industry gatherings.

• Stay updated on Slide’s products, the MSP sector, and the competitive landscape.

⛳️ Requirements

• Minimum of 3 years in B2B account management, channel account management, or sales, preferably within the MSP or IT sector.

• Demonstrated success in retaining and growing a book of business while meeting revenue targets.

• Familiarity with Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts is advantageous.

• Outstanding communication and interpersonal skills, with the ability to foster rapport and trust with MSP owners and technical teams.

• Strong negotiation and closing skills.

• Excellent organizational and time management abilities.

• Proficient in CRM software; HubSpot is preferred.

• Analytical and problem-solving capabilities, with an ability to leverage data to identify risks and opportunities.

• Self-driven and results-focused.

• Capability to work autonomously as well as in a team setting.

• Utilizes AI and modern sales tools to enhance account research, partner communication, and overall productivity.

• Willing to travel for partner meetings, events, and conferences.

• Authorized to work legally in the United States.

• Must not require employer sponsorship for an employment visa to work in the United States.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• 401(k) retirement savings plan.

• Opportunities for training and professional development.

• A dynamic and creative work environment with like-minded colleagues.

• Equity options.

• Commission structure.