Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture relationships with a portfolio of current MSP partners, serving as their main point of contact at Slide.

• Facilitate onboarding calls and guarantee seamless transitions and expedited paths to initial deployments.

• Gain insights into partner businesses, customer bases, and growth objectives; develop account strategies.

• Promote retention and growth by enhancing adoption, transitioning clients from alternative BCDR solutions, and recognizing opportunities for partnership expansion.

• Conduct routine partner check-ins and business evaluations.

• Oversee renewals, hardware upgrades, refreshes, quoting, and commercial discussions.

• Address partner inquiries and manage them until resolution.

• Identify account risks and take proactive measures to safeguard relationships.

• Collaborate with Sales Engineering, Support, Partner Success, and other internal departments.

• Maintain account data, opportunities, and forecasts in HubSpot; present growth pipelines during weekly reviews.

• Monitor account performance, retention, expansion, and other metrics within HubSpot.

• Represent Slide at partner events, conferences, and industry gatherings.

• Stay updated on Slide products, the MSP market, and the competitive environment.

⛳️ Requirements

• 3+ years of experience in B2B account management, channel account management, or sales within the MSP or IT sector.

• Demonstrated success in retaining and expanding a book of business in alignment with revenue goals.

• Familiarity with Business Continuity & Disaster Recovery (BCDR), backup, or cybersecurity concepts is advantageous.

• Exceptional communication and interpersonal skills, with the capability to build rapport and trust with MSP owners and technical teams.

• Strong negotiation and closing skills.

• Outstanding time management and organizational abilities; capable of managing a substantial portfolio of partners.

• Proficient in CRM software (HubSpot preferred).

• Analytical and problem-solving abilities, comfortable using data to identify risks and opportunities.

• Self-driven and results-focused.

• Capable of working independently as well as collaboratively within a team.

• Utilizes AI and modern sales tools to enhance account research, partner communication, and productivity.

• Willingness to travel for partner meetings, events, and conferences.

• Candidates must have legal authorization to work in Canada; the application will inquire if employer sponsorship is necessary.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday schedule.

• Opportunities for training and professional development.

• Equity participation.

• Commission structure.