This is a fully remote position, open to applicants in United States.

• Establish and nurture robust, enduring relationships with ScaleOps post-sale clients.

• Serve as the main point of contact for current customers, addressing their requirements and concerns.

• Oversee a dedicated portfolio of clients to ensure their satisfaction.

• Track and report on both business and technical account performance, while conveying customer feedback.

• Recognize opportunities for upselling and cross-selling within the existing client base.

• Conduct product demonstrations for additional stakeholders in collaboration with the sales team.

• Meet expansion and renewal objectives, contributing to overall revenue growth.

• Proactively identify and resolve customer issues and challenges.

• Escalate complex issues to the appropriate internal teams and ensure they are resolved in a timely manner.

• Keep accurate records of client interactions, account status, and activities related to expansion.

• Record client requirements, feedback, and any changes in project scope.

• At least 3 years of experience as an Account Manager or Customer Success Manager in a comparable tech-focused B2B organization.

• Excellent interpersonal and communication skills.

• Strong organizational and multitasking capabilities.

• Capacity to work independently, proactively, and collaboratively as part of a team.

• Proficiency in CRM software, including Salesforce, Grafana, Jira, and Confluence.

• Strong problem-solving abilities and a proactive mindset.

• Experience with cloud technologies is a plus.

• Familiarity with Kubernetes, containers, and AWS/GCP/Azure is a plus.

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Comprehensive benefits package, including health and wellness programs.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture focused on collaboration and innovation.

Account Manager

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