Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture robust, enduring relationships with ScaleOps post-sale clientele.

• Serve as the primary liaison for current customers, addressing their needs and concerns.

• Oversee a dedicated portfolio of clients to ensure their satisfaction.

• Track and report on account performance in both business and technical aspects.

• Relay customer feedback to internal teams.

• Recognize upselling and cross-selling opportunities among existing clients.

• Provide captivating demonstrations for additional stakeholders in partnership with sales teams.

• Meet expansion and renewal objectives while contributing to the growth of company revenue.

• Identify and proactively address customer issues and challenges.

• Escalate complex issues to the relevant internal teams and ensure prompt resolution.

• Maintain precise and up-to-date records of client interactions, account statuses, and expansion activities.

• Document client requirements, feedback, and modifications in scope.

• Collaborate with the founding team and engineers to enhance users’ infrastructure and develop new sales avenues.

⛳️ Requirements

• Demonstrated experience as an Account Manager and Customer Success Manager in a comparable tech-focused B2B organization — at least 3 years.

• Excellent interpersonal and communication abilities.

• Strong organizational skills and multitasking capabilities.

• Capacity to work autonomously, proactively, and collaboratively within a team.

• Proficient in CRM systems: Salesforce, Grafana, Jira, and Confluence.

• Strong problem-solving abilities with a proactive mindset.

• Experience with cloud technologies is preferred.

• Familiarity with K8s, containers, AWS, GCP, or Azure is a plus.

🏝️ Benefits

• No benefits or compensation extras are specified in the posting.