Account Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Act as the main point of contact for customers, tackling both everyday issues and larger strategic opportunities.

• Optimize customers' return on investment in Sardine.

• Develop a comprehensive understanding of Sardine's product offerings, technology, and strategy, and convey this information effectively to customers.

• Simplify complex product and technology challenges into clear, actionable solutions.

• Oversee solution processes both internally and externally.

• Guide customers on best practices related to fraud and compliance.

• Establish, track, and report key performance indicators (KPIs) to clients.

• Deliver strategic analysis and critical thinking to support long-term growth initiatives.

• Work in conjunction with risk analytics teams to proactively address emerging fraud trends.

• Share insights and findings with customers.

• Engage daily with risk analytics, data science, integrations, and product teams to fulfill customer requirements in risk, fraud, compliance, and payments.

⛳️ Requirements

• At least 1 year of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within a B2B SaaS environment, with knowledge of how customers integrate APIs.

• Preferred experience in fraud, compliance, fintech, AML/KYC, or payments.

• Strong presentation abilities for both virtual and in-person discussions with diverse stakeholders.

• Prior customer-facing experience, ideally with a technical product.

• Excellent project management skills, capable of synthesizing inputs and balancing the needs of various stakeholders.

• Proficient in utilizing business intelligence tools.

• Outstanding analytical skills, including data analysis and deriving insights.

• Ability to convert complex strategies into actionable processes and results.

• Strong relationship-building skills and a collaborative approach.

• A mindset geared towards process improvement.

• Direct experience with enterprise customers in fraud, risk, compliance, payments, or identity solutions.

• Experience managing renewals, expansions, or strategic account growth in a post-sales capacity.

• Familiarity with technical customer discussions involving APIs, integrations, or data analysis.

🏝️ Benefits

• Competitive compensation package in both cash and equity.

• Early exercise options available, including pre-vested options.

• Flexible work-from-anywhere policy: Emphasizing a remote-first culture.

• Flexible paid time off along with a year-end break.

• Health, dental, and vision insurance available for employees and their dependents (specific to the US and Canada).

• 4% matching contribution in 401k / RRSP (specific to the US and Canada).

• A MacBook Pro delivered directly to your home.

• One-time stipend to help set up a home office, including desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.

• Performance bonuses.