Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with leading brands in the e-commerce sector in Mexico.

• Conduct regular meetings with key clients to guarantee exceptional customer service.

• Manage customer communications through personal interactions, telephone, video calls, or email, adhering to established standards and processes.

• Address customer requests and inquiries in a prompt and professional manner.

• Oversee customer success and foster long-term relationships with major accounts.

• Provide detailed information about the company's services and products.

• Support customers in launching advertising campaigns.

• Cultivate and sustain comprehensive product knowledge.

• Enhance and optimize data.

⛳️ Requirements

• Proven experience in managing online advertising campaigns for clients.

• Ideally, experience in adtech, advertising, or agency settings (online sector).

• Strong analytical skills.

• A keen interest in performance marketing, digital marketing, or e-commerce.

• Familiarity with customer support tools and processes.

• Ability to identify and comprehend customer needs and requirements.

• Highly developed numerical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Capable of multitasking, with a high level of energy and resourcefulness.

• A strong motivation and eagerness to learn.

• A positive, proactive attitude.

• Proficiency in both Spanish and English.

🏝️ Benefits

• Flexible remote working options.

• An engaging role within a rapidly growing project.

• Opportunity to contribute to a team that is shaping the future of online marketing on a global scale.

• Chance to collaborate with a worldwide team.

• Access to versatile tools and training opportunities.

• Be part of an award-winning organization with impressive growth metrics.

• Work for a company with an innovative product leveraging cutting-edge AI Technology (Deep Learning).

• Enjoy a flexible work environment that promotes a balance between personal and professional life.

• Competitive salary along with a bonus system.