Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships with a selection of family law firms, acting as the main strategic liaison for owners and managing partners.

• Facilitate alignment discussions and quarterly business reviews with key decision-makers.

• Ensure consensus on objectives, roles, timelines, and quarterly budgets.

• Create and uphold a strategic roadmap for each client, revisiting it on a quarterly basis.

• Monitor performance throughout the client acquisition journey, from initial lead to funded agreement.

• Provide guidance beyond marketing, including aspects of pricing, intake, operations, capacity, and recruitment.

• Detect growth opportunities and early indicators of client churn.

• Review and authorize all client-facing deliverables.

• Provide weekly written updates, conduct monthly pacing calls, and hold quarterly business reviews.

• Collaborate with project managers and channel specialists.

• Oversee the portfolio to focus time where it yields the greatest value.

⛳️ Requirements

• Minimum of 5 years in account leadership, consulting, or professional services, ideally within an agency or advisory setting.

• Extensive experience managing senior client relationships and engaging directly with business owners and executive decision-makers.

• Strong commercial acumen related to revenue, pricing, margins, and growth.

• Capability to develop plans that link agency activities to business results, with clear timelines and milestones.

• Excellent facilitation skills and sound judgment to assist clients in decision-making processes.

• Proficiency in addressing challenging topics without jeopardizing the relationship.

• Experience in recognizing and responding to early signs of client dissatisfaction.

• Business experience outside of marketing, including client-side roles, general management, P&L, or ownership experience.

• A genuine interest in how professional services firms structure pricing, staffing, sales, and scaling.

• A bachelor's degree or equivalent professional experience.

🏝️ Benefits

• Unlimited PTO & Sick Leave

• Medical Insurance (including FSA & HSA Options)

• Dental Insurance

• Vision Insurance

• 401(k) (with a company match)

• Life Insurance

• Long-term Disability

• Short-term Disability