Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain trusted relationships with client contacts.

• Serve as the customer’s voice during internal discussions.

• Collaborate with the sales team to guarantee customer success prior to contract finalization.

• Oversee the seamless implementation of new customer projects.

• Conduct monthly review meetings with assigned clients.

• Deliver monthly performance reports.

• Spot opportunities for expansion and finalize revenue contracts related to growth.

• Suggest additional products and services to clients.

• Address issues related to low product adoption or performance to enhance ROI.

• Guide clients through the renewal process and strengthen partnerships.

• Manage specialized client relationship projects.

• Gather testimonials, reviews, case studies, references, and referrals.

• Travel to client sites and participate in trade shows or industry events as necessary.

• Collaborate with product management and client stakeholders on success metrics and reporting.

• Address customer inquiries through phone, email, and HubSpot.

• Assess customer needs and assist them in utilizing product features.

• Generate detailed technical issue tickets for product and development teams.

• Follow up to ensure that technical issues are resolved.

⛳️ Requirements

• A minimum of 3 years of experience in account management, sales, or related fields with direct client interaction.

• Experience in healthcare revenue cycle management is highly preferred but not mandatory.

• Outstanding communication, sales, account management, project management, and problem-solving abilities.

• Strong attention to detail and exceptional organizational skills.

• Capability to prioritize tasks and meet deadlines.

• Adaptability to uncertainty and a dynamic work environment.

• Familiarity with HubSpot and Microsoft Office products is strongly preferred.

• Curiosity and a strong focus on comprehending customer needs and workflows.

• Excellent observational skills and empathy-driven communication style.

• Proficiency in planning and preparation.

• Emphasis on organization and productivity.

• Ability to inspire and align stakeholders from various departments.

• Capacity to work autonomously and be self-directed in a fully remote position.

• Enthusiasm for service and sales.

🏝️ Benefits

• Unlimited paid vacation.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Parental leave.

• Ancillary plans.

• 401k plan.

• Remote work environment.

• Flexible working hours.

• Variable compensation structure.

• Supportive and passionate team.

• Opportunity to work at the forefront of automation and mobile technology in healthcare revenue cycle.