Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the primary strategic liaison for our clients (hotels and pousadas), ensuring they maximize the value of the services they have engaged.

• Hold regular meetings to comprehend client needs, align expectations, and propose enhancements.

• Collaborate on formulating marketing strategies that yield measurable outcomes.

• Recognize cancellation risks and take proactive measures to maintain client engagement.

• Monitor Net Promoter Score (NPS) and recommend actions based on the feedback obtained.

⛳️ Requirements

• Proven experience in B2B customer service, ideally in the hospitality or digital marketing sectors.

• Understanding of performance metrics (CTR, ROAS, CPL, CAC) and experience with paid advertising campaigns (Google Ads and Meta Ads).

• An analytical, communicative, and proactive individual, with a strong focus on results and client retention.

• Capability to present data in a clear and consultative manner.

• Highly organized, able to conduct meetings with structured agendas and follow up on action items.

• Preferred: familiarity with Google Analytics and ClickUp.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and career advancement.

• Work in a dynamic and collaborative environment.

• Flexible working hours and remote work options.