Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main and secondary point of contact for client engagements.

• Foster client relationships and engage in significant stakeholder meetings.

• Deliver both written and verbal status updates to clients.

• Regularly review and refresh essential client documentation.

• Serve as a subject matter expert on PPL’s offerings.

• Set client expectations concerning PPL’s product application model throughout the implementation phase.

• Collaborate internally with other projects or practice areas.

• Align project requirements and client expectations across functional teams and clients.

• Develop and oversee internal project work plans.

• Ensure that work aligns with PPL and contractual standards.

• Create strategies to reduce or prevent risks.

• Manage the research, financial analysis, writing, and production of proposal development.

• Identify and pursue upselling opportunities with existing clients.

• Engage with potential clients.

• Document business development activities.

• Lead sales presentations and system demonstrations.

• Supervise contracted and internal training sessions.

• Manage, mentor, guide, and advise multiple staff members.

• Monitor staff performance and address any shortcomings.

• Cultivate future client partnership leaders.

• Make final decisions regarding staff recruitment.

⛳️ Requirements

• Must reside in Florida to qualify for this position.

• Exceptional client relationship management abilities.

• Proven project management and supervisory skills.

• Capacity to follow, critically assess, and enhance existing processes.

• Excellent verbal and written communication skills.

• Strong analytical, organizational, and presentation capabilities.

• Proficient in Microsoft Office applications.

• Ability to analyze data and draw suitable conclusions.

• Demonstrated effective public speaking abilities.

• Detail-oriented with a focus on process improvement.

• Proactive with the ability to advance daily tasks.

• Ability to maintain a broad perspective while managing details to drive projects within specific timelines and budgets.

• Strong interpersonal communication, analytical, critical thinking, organizational, attention to detail, and multitasking skills.

• A Bachelor's degree or 9 years of relevant experience is required.

• Significant professional experience may substitute for a formal degree.

• 7-9 years of prior supervisory experience is required.

• Proven financial and business management experience is necessary.

• Familiarity with Medicaid programs and experience with state government is required.

• Experience with finance and accounting systems is preferred.

• Background in long-term care and disability services is advantageous.

• PMP certification is a plus.

🏝️ Benefits

• Remote work arrangement.

• Occasional travel within the state of Florida.