Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage the daily interactions, retention efforts, and QBR/EBR schedules for a portfolio of smaller customer accounts.

• Assist the account's Account Executive (AE) in identifying expansion opportunities.

• Ensure every account within the portfolio maintains or increases its Annual Recurring Revenue (ARR) throughout the year.

• Plan and conduct a Quarterly Business Review (QBR) each quarter and an Executive Business Review (EBR) biannually for all accounts.

• Act as the primary contact for customers, coordinating with Support and Operations to meet Service Level Agreements (SLAs).

• Recognize expansion indicators such as new locations, use cases, drones, and AIM, and engage the account's AE accordingly.

• Maintain up-to-date account plans, health scores, and activities in HubSpot.

• Onboard new smaller customers after they complete the AE's initial 90-day period.

• Drive success through account growth, completion of QBR/EBR sessions, and achieving the company's new ARR targets under a Management by Objectives (MBO) plan without a commission structure.

⛳️ Requirements

• 3+ years of experience in account management or customer success within the B2B technology sector.

• Strong organizational skills to manage a recurring meeting schedule across multiple accounts.

• Effective communicator, able to liaise with operations and customer teams at the site level.

• Experience in the energy, utilities, or industrial markets is preferred.

🏝️ Benefits

• Medical, dental, and vision coverage with a company premium allowance.

• Health Reimbursement and Savings Accounts.

• 401(K) retirement plan.

• Paid Time Off.

• Opportunities for career growth and advancement.

• A supportive team and collaborative work environment.