Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of strategic account planning for a portfolio of international clients.

• Cultivate a comprehensive understanding of clients’ clinical pipelines, geographical areas, and future requirements.

• Design and implement account development strategies aimed at fostering long-term growth and collaboration.

• Serve as a reliable advisor, assisting clients in optimizing and scaling their clinical supply chain.

• Discover opportunities to enhance services across various regions, trials, and stages of the lifecycle.

• Convert client strategies into actionable internal plans for Operations, QA, PM, and Finance.

• Foresee risks, regulatory hurdles, and capacity demands before they escalate into issues.

• Facilitate regular account assessments, forecasts, and growth conversations with clients.

• Assist in the onboarding of new studies, regions, and services as clients grow.

• Travel internationally when it aids in relationship-building and account growth.

⛳️ Requirements

• Proven experience managing client accounts, projects, or intricate stakeholder relationships.

• Strong grasp of clinical trials and pharmaceutical supply chains.

• Ability to focus on value creation, growth, and long-term partnerships.

• Comfort discussing commercial aspects, forecasts, and business implications with clients.

• Exceptional communication skills across diverse regions, cultures, and levels of seniority.

• Ability to thrive in international settings with varying time zones.

• Proficiency in English (knowledge of additional languages is highly advantageous).

• Practical experience with CRM systems (Salesforce, Zoho, HubSpot, or similar).

🏝️ Benefits

• Engage with global clients and participate in complex, high-impact clinical projects.

• Experience genuine ownership and autonomy — no micro-management involved.

• Benefit from a strong quality culture and a well-respected reputation in the market.

• Work within an international team with opportunities for advancement into Senior / Strategic Account roles.

• Join a company that empowers you to operate like a business owner, rather than just an order-taker.