Account Manager

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead efforts in customer retention and drive revenue growth within a designated territory of restaurants.

• Report directly to the District Manager.

• Collaborate with customers to enhance product and feature adoption, improve online presence, and expand their businesses through partnership.

• Serve as a trusted adviser and positively influence ongoing customer retention.

• Maintain a thorough understanding of OpenTable’s products and services.

• Integrate company strategies and identify opportunities to enhance customer impact.

• Share and implement best practices with sales and restaurant relations team members.

• Be highly visible and regularly meet customers face-to-face in the field.

• Stay updated on organizational changes, initiatives, and overall vision.

• Collaborate effectively with colleagues and key internal stakeholders.

⛳️ Requirements

• A strong passion for hospitality and technology.

• Previous restaurant management and/or sales experience in the food and beverage sector is preferred, though not mandatory.

• Ability to effectively influence and utilize data to inform decisions.

• Self-driven with the determination needed to excel under ambitious expectations.

• Excellent communication skills and capability to establish trust quickly.

• Comfortable working in an unstructured and innovative environment.

• Empathetic, team-oriented sales approach with a commitment to collaboration and growth through learning and feedback.

• Proficiency in Google Suite and Salesforce CRM.

• Flexibility to manage communications outside regular working hours when necessary to collaborate with international colleagues, respond to restaurant partners, or handle urgent matters.

🏝️ Benefits

• Work from (almost) anywhere now, with a hybrid model in the near future.

• Mental Health Well-being: 6 company-paid therapy sessions, a subscription to a meditation app, a wellbeing speaker series, and additional resources.

• Enjoy 1 floating day off per year to celebrate your birthday or another occasion of your choosing!

• Company-wide week off each year.

• Continuous Learning and Development opportunities.

• Universal Paid Parental Leave.